DOMESTIC RUTURN
Orders may be returned within 7 days of delivery date for a refund or store credit. To request for a return, please email contact@lueurr.com. Once your return request is approved, please ship the item(s) back to us within 7 days. Returns will be subject to a $5 return shipping fee and a $10 restocking fee. The restocking fee is charged per item. The return shipping fee and restocking fee will be deducted from your refund. Initial shipping charges are not refundable.
The item(s) must be returned to Lueur first before your refund can be issued. If you are returning items from an order that was eligible for free shipping, the initial shipping fee will also be deducted from your refund.
Domestic Exchanges
Exchanged item(s) are shipped free of charge. A request for an exchange must be made within 7 days of delivery date. Once the exchange has been requested, a pre-paid return label will be e-mailed to you. Your new item(s) can only be shipped out once we receive your returned item(s). Before requesting for an exchange, please read over our standards for returns & exchanges below. At this time we can only offer free exchanges for domestic orders.
Instructions for Domestic Returns & Exchanges
Step 1. E-mail contact@lueurr.com and include your order number, item(s) that you will be returning, and reason for return.
Step 2. A pre-paid return shipping label will be sent to you via email. Download and print it out.
Step 3. Securely pack item(s) using original Lueur packaging.
Step 4. Remove old shipping label and replace with return shipping label.
Step 5. Drop off package to the nearest Thailand Post/Kerry/Best express location
INTERNATIONAL RETURNS
Orders may be returned within 7 days of delivery date for a refund or store credit. We do not provide shipping labels for international returns. For international customers that would like to return an item(s): you must cover your own return shipping costs and you are responsible for shipping the package out from your local post office. Initial shipping charges are not included in the refund.
The item(s) must be returned to Lueur first before your refund can be issued. If you are returning items from an order that was eligible for free shipping, the initial shipping fee will also be deducted from your refund. For more info on international returns please e-mail contact@lueurr.com
INTERNATIONAL EXCHANGE
A request for an exchange must be made within 7 days of delivery date. We do not provide shipping labels for international exchanges. For international customers that would like to exchange an item(s): you must cover your own return shipping costs and you are responsible for shipping the package out from your local post office. For more info on international exchanges please e-mail contact@lueurr.com.
STANDARDS FOR RETURNS & EXCHANGES
1. Item(s) must be returned unworn, unwashed, unscented, and in the exact condition they were received.
2. No visible signs of wear including perfume, makeup stains, deodorant stains, etc.
3. Most of our pieces are very form fitting and scents can latch on easily (i.e. perfume, body odor). Please do a smell check on item(s) that you are sending back.
4. Items must not have been used, washed, altered or tailored in any manner.
5. Items must be returned in their original Tank Air packaging.
6. You have 7 days within receiving your items to request for a return.
7. Returned item(s) must be shipped back to us within 7 days of return request approval.
Please take care when trying on garments, as we cannot accept garments with any visible signs of wear. We reserve the right to refuse returns that do not meet our return standards and policy.
All returns go through an inspection period, which can take up to 7 business days from the date that your package is delivered back to us. Once completed you will be notified on whether your return has been accepted or declined. If your return is accepted you will receive an email stating that your refund is being processed. Please keep in mind that it can take up to 10 business days for the funds to be reflected in your bank account.